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M-commerce and apps: miminum info requirements

United Kingdom
04/02/2014
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This article was produced by Olswang LLP, which joined with CMS on 1 May 2017.

The CCIACRs set out a list of 24 pieces of information about the trader, the product, service or digital content, and about the consumer's rights, which must be provided pre contract and confirmed afterwards in a durable medium. See Schedule 2 for the full list of required information.

In a concession to the practicalities of mobile transactions, however, the Regulations only require the following information to be provided before the order is placed and on the means of communication being used to transact. The remainder of the information may be provided "in another appropriate way".

  • Main characteristics of goods or services.
  • Identity of the trader (e.g. trading name).
  • Total price of goods or services, inclusive of tax (or manner in which price is to be calculated).
  • All additional delivery charges and other costs.
  • For rolling contracts or subscriptions, total costs per billing period or for fixed charges, total monthly costs.
  • Where cancellation right exists, the conditions, time limit and procedures for exercising it.
  • Duration of the contract, or conditions for terminating a rolling contract.

Information which must be provided at the start of the order process:

  • Any delivery restrictions
  • Which means of payment are accepted.

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