Case notes: Hogg Robinson v The Pensions Ombudsman (High Court (Chancery Division)) April 1998

United Kingdom

Hogg Robinson v The Pensions Ombudsman (High Court (Chancery Division)) April 1998

Maladministration is directed not at the merits or demerits of what a person does but rather at the procedures followed. Therefore, the Pensions Ombudsman was not entitled to determine that a refusal to extend a guarantee period for a transfer payment constituted maladministration, even if it did show a lack of flexibility.