FSA: Complaints handling

United Kingdom

The FSA has announced the appointment of a Steering Group to carry out the work needed to create the single Ombudsman Scheme announced in December. The Group will comprise the principal Ombudsmen from each of the existing schemes and a senior representative from FSA. There is much work to be done in relation to the creation of a single Ombudsman Scheme, not least over how the European Convention on Human Rights can be incorporated into the Scheme without the need for the Ombudsman to be turned into a financial services court.