Failure to provide information to member on divorce 1

United Kingdom

Reference: H00091

A member asked the trustees for information to allow her to finalise her divorce proceedings. She was told that the information would be made available by 20 March. She consequently arranged a meeting with her husband and a mediator for 1 April. She was then promised that the information would be provided on 31 March, and again it did not materialise. The Ombudsman determined that failure to provide the information was maladministration, and ordered the trustee to meet the mediator's charge of GBP 100 for the meeting.