A manager offered to pay GBP 2,000 as compensation for its
mistake in the compilation of a benefit statement. The member
rejected this offer and went to the Ombudsman. The member had not
suffered any financial loss as a result of the error. The Ombudsman
determined that although the manager had been guilty of
maladministration, the member had unreasonably rejected the
original compensation offer and ordered the manager to pay only GBP
250 as compensation for distress.