How to successfully manage a customer remediation project

31 Jan London, United Kingdom 09:00AM - 10:30AM


We continue our seminar series with the topic "How to successfully manage a customer remediation project" which will be jointly delivered by CMS and Grant Thornton.
The FCA expects firms to proactively identify issues and put things right for their customers. The issues will often require both legal, accounting and project management advice and resources.  This practical seminar will bring together our extensive joint experience in successfully helping financial services firms manage past business reviews and remediation projects ensuring fair treatment for customers including: 

  • How and when to notify the regulators
  • The regulatory expectations  
  • Limitation issues
  • Scoping a project    
  • Communicating with the regulators and questions of legal privilege
  • Redress methodologies
  • Managing litigation risk 
  • Effective governance and project management
  • Customer communications
  • Complaints handling and interaction with FOS        

This seminar, being held at CMS's Cannon Place offices in London, is free to attend.  Please contact us for further details and place availability.